Please Read These Terms Carefully Before Using our Service.
Refund Policy
Academician is a reputable assignment writing service. We have been successfully providing high-quality assignment help to all the students in UK to make their assignment completion and exam preparation much simpler and easier. We make sure to provide the best services, but in rare cases of problems or mistakes, we have constructed a detailed refund policy, highlighting all the situations in which a refund can be asked for, to ensure maximum satisfaction of the customers. Have a look at the following points to know your rights!
Order delivery after the mentioned deadline
Providing the essays and assignments to students on time is our top priority.
- We make sure to religiously meet the given deadlines. However, seldom there could be a technical issue delaying the process of delivery.
- If the customer has delayed in providing the lecture slides or other reading materials.
- In such condition, contact our customer support team and talk about it.
- We always have a genuine reason in the delay of order delivery, but when the reason is unjustifiable no refund is possible.
- We offer the refund. However, make sure refund will only be eligible if your assignment assigning date and delivery date is at least for 15 days for assignments.
- This refund is not applicable on literature reviews, dissertations, and thesis.
The quality of the paper is not of high standard or up to the requirements
The value of our papers is always first-class, but when it is not, we give a revision choice. You will have to get the paper revised and if we appropriately fix all the mistakes, the refund cannot be made. Otherwise, the claim will be accepted, if any of the following circumstances is being satisfied. The paper is fully plagiarized. Even though we have strict rules against plagiarism, and check all of our essays through Turnitin, but if you can prove it to us, and the proof is authentic, give us a chance to revise, but in case of a problem with the paper we request our customers to avail the free revision/redo offer until complete satisfaction. We have an unlimited free revision policy only on the Supervisor’s feedbacks/comments within the 4 weeks. If you will ask any revisions by your own choice or by your friends or classmates recommendations and at the end you got failed, then you have to pay 60% of the total fee to revise that work. Because we only responsible for the Supervisors/tutors feedbacks not your friends or classmates.
The paper has not been delivered at all
Circumstances like this barely occur, but if the customer has not been delivered with the finished order at all and the customer support team is also not answering for two whole business days, the customer can ask for a partial refund as per the decision of the Academician. Technical issues at the time of payment leading to additional charged amount.
At times there could be technical issues leading to double or additional payment deduction from the client.
The customer wants to cancel the order
If you have placed your order earlier and have changed your mind later, the order can be cancelled only within the next 12 hours of order placement and remember 1 thing assignment deadline should be at least 5 days. If the writer has already started working on it after 12 hours’ time then you will have to carry on with it. In the cases of order cancellation within the mentioned time, you can also order any other category of assignment of the same worth, right away and we don’t have any refund policy in this situation.
The customer did not get an expected grade
If you intend to get an A plus in your paper and anticipate us to guarantee that, it is not possible. We guarantee you to provide you with a high-quality paper with perfect formatting, grammar, and structure, but we definitely cannot guarantee a precise grade as it entirely depends on how you have performed throughout your academic term. And we don’t know about your marker’s mind about how he think of you when he giving you grades, because it will 100% depends how you have performed in your whole academic year.
The student failed the paper
First of all, it is not possible that you fail the assignment provided by us because of the excellence and expert skills of writers. However, in the unusual case of failing, you can claim a revision within the next four weeks of the assignment delivery. The time period commences from the date of your submission and if you manage to show us the proof of failure, we will make a 100% redo / revision according to the supervisor’s failed feedback. One thing very important that if the redo topic & structure will be same as previous attempt, we will do the revision free of charge, but if you will change the topic or assignment in the revision it will will be charged 100% as it will be another assignment. Any proof or claim after the four weeks of time period will not be catered to redo.
Some points to ponder over:
Refund Claim Method
In case of any refund request or double charge dispute, the client must reach out to the customer support team so we can take the needed measures immediately. The claim needs to be made within the next 4 days after the double payment has been made to Academician. We firmly forbid our customers to engage any third party like the credit card provider, PayPal, or the legal authorities.
Refund Period
The refund period is the time permissible to claim a refund. The refund period is of 1 week.
Refund proceeding and finalization time period
At least 48 hours are required to analyse the order by the QAD and give the reports to endorse the refund. Clients are requested to keep patience and let the teams work on the proceedings. Once the refund is approved as per the policies described above, the payment will be made within the next 4 days.
Refunds are only made if any of the above-mentioned term and condition is being satisfied and the Quality Assurance Department approves the case.
Response/Refund processing timelines and process
Owing to the nature of work, which is subjective, a customer may have an opinion about the quality of the work and delivery, which is different from that of the tutor. In such situations, customer is required to file all claims/ complaints/ refund requests in compliance with the following guidelines to be eligible as per the policies mentioned above for refund:
- Provide minimum 7 working days for evaluating and communicating decision on the request.
- Any claim/ complaint/ refund request must be filed through the customer's account on the website along with required documentary proof, following all the terms and conditions laid out in this policy and terms of use.
- Provide minimum 7 working days for processing refund after the company as per the above has communicated the decision mentioned refund policies.
Last updated on: 15 January 2020